Privacy policy

Terms & Conditions

Last updated: 06 May 2026

These Terms & Conditions (“Terms”) govern your use of the website operated by Spark & Snow LLC (“we,” “us,” or “our”). By accessing or purchasing from our website, you agree to these Terms. If you do not agree, please do not use our services.

1. Use of Our Store

You agree to use our website for lawful purposes only and not to violate any applicable laws or regulations. Any misuse, abuse, or fraudulent activity may result in termination of access to our services.

2. Products and Availability

We make every effort to display accurate product descriptions, pricing, and availability. However:

• We do not guarantee that all product details are error-free.
• Prices, product availability, and offerings may change without notice.
• We reserve the right to limit quantities or discontinue products at any time.

3. Orders and Payments

• All payments are processed securely through Shopify and its supported payment providers (including Stripe).
• By placing an order, you authorize us to charge your selected payment method for the total amount, including applicable taxes and shipping fees.
• We reserve the right to cancel or refuse any order at our discretion, including suspected fraud or pricing errors.

4. Shipping and Delivery

• Shipping times are estimates and not guaranteed.
• We are not responsible for delays caused by carriers, customs clearance, or events beyond our control.
• Risk of loss passes to you once the order is handed over to the shipping carrier.

 

5. Returns and Refunds

Our Refund Policy explains how returns and refunds are handled and is incorporated into these Terms.

6. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Spark & Snow LLC and may not be copied, reproduced, or used without our prior written consent.

7. Limitation of Liability

To the fullest extent permitted by law:

• Spark & Snow LLC is not liable for indirect, incidental, or consequential damages arising from your use of our products or services.
• Our total liability will not exceed the amount paid for the product giving rise to the claim.

8. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the United States, without regard to conflict of law principles.

9. Contact Information

For questions about these Terms, contact us at:
📧 sparknsnow.shop@gmail.com

 

 

 

Refund Policy

Last updated: [Insert date]

At Spark & Snow LLC, we are committed to providing a transparent and positive shopping experience. This Refund Policy outlines how returns, refunds, and payment-related concerns are handled.

1. Return Eligibility

• Return requests must be submitted within [14 / 30] days of delivery.
• Items must be unused, unworn, and returned in their original packaging.
• A valid proof of purchase is required.

Please note that the following items are not eligible for return or refund:

• Digital products
• Gift cards
• Clearance or final sale items
• Personal care or hygiene products (if applicable)

2. Refund Process

• Once your return is received and inspected, we will notify you regarding approval or rejection.
• If approved, refunds will be issued to the original payment method used at checkout.
• Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

3. Shipping Costs

• Original shipping charges are non-refundable.
• Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include clear photos. We will review the issue and work with you to find an appropriate solution as quickly as possible.

5. Dispute & Chargeback Policy

We encourage customers to contact us directly with any questions or concerns regarding their order or payment.

Before initiating a dispute or chargeback through your bank, card issuer, or payment provider (including Stripe), please reach out to us at sparknsnow.shop@gmail.com so we can review and resolve the matter promptly.

By purchasing from Spark & Snow LLC, you acknowledge that:

• Most billing or order-related concerns can be resolved efficiently through direct communication.
• Initiating a dispute without first contacting us may delay resolution, as payment providers follow their own investigation timelines.
• We may provide relevant order and communication details to payment processors if a dispute is opened.

Our goal is always to resolve issues fairly, professionally, and in good faith.

6. Late or Missing Refunds

If you have not yet received a refund:

1. Check with your bank or credit card provider, as processing times may vary.
2. Contact your payment provider for additional details.
3. If you still need assistance, please contact us at sparknsnow.shop@gmail.com.

 

 

7. Contact Information

For questions related to returns, refunds, or payments, please contact us at:
📧 sparknsnow.shop@gmail.com